Customer Service

Are you consistently delivering exceptional service? Do your team members understand what you mean when you talk about great Customer Service?

The Customer Service Learning Collection aims to enable key team members to deliver exceptional service throughout various workplace interactions.

Ensuring professionalism when interacting with both customers and colleagues, whether by phone calls, face to face engagements or written communication, is paramount for the success of the organisation.

Customer Service Courses

  1. Telephone Etiquette.
  2. Complaint Handling.
  3. Customer Service Success.
  4. Building Customer Loyalty.
  5. Vulnerable Customers.
  6. How to Say “NO” in the Right Way.
  7. Assertive vs Aggressive.
  8. Develop a Simple Process for Escalation.
  9. Dealing with Angry People.
  10. Supporting Your Front Line Employees.

Get in touch for more information on our courses