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Complaint Handling

£20.00 (exc VAT)

Access The Complaint Handling course for 6 months for a low one off cost. Once your payment is confirmed, we will set you up in the system and email your login details.

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The aim of this course is to provide the learner with best practices for handling complaints, how to respond to challenging situations and what you should do to reduce the likelihood of complaints occurring.

On completion of this course learners will be able to:

  • Understand the importance of complaints handling
  • Explain how to investigate complaints
  • Describe some of the benefits that positive outcomes can have for business
This course will take you approximately 90 minutes to complete