Customer Loyalty

£35.00 (exc VAT)

Access The Customer Loyalty course for 12 months for a low one off cost. Once your payment is confirmed, we will set you up in the system and email your login details.


The aim of this course is to provide the learner with an understanding of some of the different loyalty initiatives that can implemented and how to build loyalty programmes.

On completion of this course learners will be able to:

  • Describe what customer loyalty is and how it is used
  • Identify the key principles that underpin customer loyalty
  • Explain the purpose of LTV and Churn Rate
This course will take you approximately 60 minutes to complete