Develop a Simple Process for Escalation

£35.00 (exc VAT)

Access The Develop a Simple Process for Escalation course for 12 months for a low one off cost. Once your payment is confirmed, we will set you up in the system and email your login details.

Category
Description
The aim of this course is to provide the learner with the knowledge to develop effective processes to escalate a customers concern or complaint to enable the issue to be resolved.

On completion of this course learners will be able to:

  • Define what is an escalation
  • Understand why escalations happen
  • Recognise why escalation processes are needed
  • Explain a basic escalation process
This course will take you approximately 60 minutes to complete