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Develop a Simple Process for Escalation

£20.00 (exc VAT)

Access The Develop a Simple Process for Escalation course for 6 months for a low one off cost. Once your payment is confirmed, we will set you up in the system and email your login details.

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The aim of this course is to provide the learner with the knowledge to develop effective processes to escalate a customers concern or complaint to enable the issue to be resolved

On completion of this course learners will be able to:

  • Define what is an escalation
  • Understand why escalations happen
  • Recognise why escalation processes are needed
  • Explain a basic escalation process
This course will take you approximately 90 minutes to complete