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Telephone Etiquette

£20.00 (exc VAT)

Access The Telephone Etiquette course for 6 months for a low one off cost. Once your payment is confirmed, we will set you up in the system and email your login details.

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The aim of this course is to provide the learner with the principles of effective telephone communication.

On completion of this course learners will be able to:

  • Understand the importance of good etiquette for handling customer service calls
  • Recognise the different communication challenges that telephone conversations present
  • Explain customer service¬†telephone etiquette principles
This course will take you approximately 90 minutes to complete