The aim of this course is to provide the learner with the principles of effective telephone communication.
£20.00 (exc VAT)
Access The Telephone Etiquette course for 6 months for a low one off cost. Once your payment is confirmed, we will set you up in the system and email your login details.
On completion of this course learners will be able to:
- Understand the importance of good etiquette for handling customer service calls
- Recognise the different communication challenges that telephone conversations present
- Explain customer service telephone etiquette principles