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Vulnerable Customers

£20.00 (exc VAT)

Access The Vulnerable Customers course for 6 months for a low one off cost. Once your payment is confirmed, we will set you up in the system and email your login details.

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The aim of this course is to provide the learner with an understanding of what vulnerability is, how you can identify it and the best ways that you can support vulnerable customers whether they are seeking advice or looking to purchase a product or service.

On completion of this course learners will be able to:

  • Define what is meant by a vulnerable customer
  • Identify a vulnerable customer
  • Support customers before, during and after a transaction
This course will take you approximately 90 minutes to complete