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Customer Service Success

£20.00 (exc VAT)

Access The Customer Service Success course for 6 months for a low one off cost. Once your payment is confirmed, we will set you up in the system and email your login details.

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The aim of this course is to provide the learner with the fundamentals of customer service success so they can replicate it through their work in customer services at any level and in any role that they occupy.

On completion of this course learners will be able to:

  • Describe the importance of building rapport
  • Explain why customer loyalty should be promoted
  • Identify customer engagement tactics
This course will take you approximately 90 minutes to complete