Dealing with Angry People

£35.00 (exc VAT)

Access The Dealing with Angry People course for 12 months for a low one off cost. Once your payment is confirmed, we will set you up in the system and email your login details.

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Description

The aim of this course is to provide the learner with an understanding of some of the reasons why you may have to deal with angry people, implement some strategies to diffuse difficult situations and confidently and competently deal with angry people in all kinds of situations.

On completion of this course learners will be able to:

  • Identify some of the reasons why customers are angry
  • Describe how you can deal with angry customers
  • Recognise the importance of follow up, particularly for angry customers
This course will take you approximately 60 minutes to complete