How to say “NO” in the Right Way

£35.00 (exc VAT)

Access The How to say “NO” in the Right Way course for 12 months for a low one off cost. Once your payment is confirmed, we will set you up in the system and email your login details.

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Description

The aim of this course is to provide the learner with an understanding on how to say no the right way, whether it’s to a customer, a manager or a colleague and using the right techniques and strategies to do so without offending anyone or coming across as being abrupt.

On completion of this course learners will be able to:

  • Describe the problems associated with constantly saying yes
  • Understand the key components of saying no the right way
  • Identify strategies to say no
This course will take you approximately 60 minutes to complete