The aim of this course is to provide the learner with an understanding of how to support front line staff who are the centre of customer service operations and play a key role in customer satisfaction representing brands, products, services.
Supporting your Front Line Employees
£20.00 (exc VAT)
Access The Supporting your Front Line Employees course for 6 months for a low one off cost. Once your payment is confirmed, we will set you up in the system and email your login details.
On completion of this course learners will be able to:
- Create an engaged front line workforce
- Define ways to engage front line staff
- Describe how to use training and development to support staff