Working with First Impression Training

Bespoke 12 Module Course and Workbook

First Impression Training (also known as FIT) specialise in developing the hidden gifts and talents of frontline customer service and telesales teams, through tailor made learning & development solutions designed to enhance a customers’ experience.
First Impression Training

OBJECTIVES

FIT has traditionally delivered their service with both a consultancy and face to face training approach, but in order to scale delivery across large organisations, FIT wanted to introduce blended learning delivery that incorporates online digital modules.

APPROACH

After exploring various options for blended delivery, eLearning Plus+ developed two key learning pieces to run alongside coaching and facilitated delivery. The first was a comprehensive 12 module eLearning course that incorporates interactive elements, video, audio, reflective exercises and practice scenarios that together delivered a comprehensive programme of learning. Alongside the course, eLearning Plus+ created both a digital and print ready workbook that enables learners to log their thoughts and build their own focused learning journal. On completion of the course, each learner receives a certificate, earning 80 CPD points!

OUTCOMES

  • Large scale roll out now possible across organisations with large numbers of employees
  • Significant reduction in training costs vs purely face to face delivery
  • Higher retention rates and deeper understanding of the topic areas is resulting in much higher levels of customer service delivery
First Impression Training
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