iDigital learning LIMITED trading as e-learning plus – Privacy NOTICE
iDigital Learning Limited trading as e-Learning Plus (“e-Learning Plus”) understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of everyone who visits this website, https://elearningplus.co.uk/ (“Our Site”) and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
|“Account”||means an account required to access and/or use certain areas and features of Our Site;|
|“Cookie Law”||means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003.|
- Information About Us
Our Site is owned and operated by E-Learning Plus, a limited company registered in England under company number 07863287.
Registered address: Ground Floor, 30 Victoria Avenue, Harrogate HG1 5PR.
Representative: Terry Simmons.
Email address: firstname.lastname@example.org
Telephone number: 0161 669 4418
Postal address: Ground Floor, 30 Victoria Avenue, Harrogate HG1 5PR
- What Does This Policy Cover?
- What Is Personal Data?
Personal data is defined by the UK GDPR and the Data Protection Act 2018 (collectively, “the Data Protection Legislation”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.
Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.
- What Are My Rights?
Under the Data Protection Legislation, you have the following rights, which we will always work to uphold:
- The right to access the personal data we hold about you. Part 13 will tell you how to do this.
- The right to have your personal data rectified if any of your personal data held by Us is inaccurate or incomplete. Please contact Us using the details in Part 14 to find out more.
- The right to be forgotten, i.e. the right to ask Us to delete or otherwise dispose of any of your personal data that we hold. Please contact Us using the details in Part 14 to find out more.
- The right to restrict (i.e. prevent) the processing of your personal data.
- The right to object to Us using your personal data for a particular purpose or purposes.
- The right to withdraw consent. This means that, if we are relying on your consent as the legal basis for using your personal data, you are free to withdraw that consent at any time.
- The right to data portability. This means that, if you have provided personal data to Us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask Us for a copy of that personal data to re-use with another service or business in many cases.
- Rights relating to automated decision-making and profiling. We do not use your personal data in this way.
For more information about Our use of your personal data or exercising your rights as outlined above, please contact Us using the details provided in Part 14.
It is important that your personal data is kept accurate and up to date. If any of the personal data we hold about you changes, please keep Us informed as long as we have that data.
Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.
If you have any cause for complaint about Our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.
We would welcome the opportunity to resolve your concerns ourselves, however, so please contact Us first, using the details in Part 14.
- What Data Do You Collect and How?
- How Do You Use My Personal Data?
Under the Data Protection Legislation, we must always have a lawful basis for using personal data. The following table describes how we may use your personal data, and Our lawful bases for doing so:
|What we Do||What Data we Use||Our Lawful Basis|
|Providing and managing your access to Our Site.||Name, email address,
and other preferences.
|Personalising and tailoring your experience on Our Site including understanding customers’ patterns, their needs, the products and services that they are interested in, we analyse shopping histories, browsing histories, customer demographics and market research information. In this way, we identify customers’ groups or segments who display similar behavioural patterns.||Customer ID, e-mail address, browsing data, IP address, order history, products added to wish list or basket, physical address, market research information, service needs and spend on training.||Legitimate Interests|
|Administering Our Site including monitoring how our websites and Apps are used so that we are able to provide a personalised browsing experience, to help us improve the websites and Apps to make them more user-friendly and help you find products that could be of interest.||Device information, IP address, analysis of website navigation via cookies event trackers, beacons and other technologies||Legitimate Interests|
|Administering Our business including calls to our customer service team, which are recorded to ensure a high level of customer service to our customers, to enable staff training and to manage complaints||Recordings of calls to our Customer service teams, customer name, account ID and order ID.||Legitimate Interests|
|Supplying Our services to you including communicating with you about your order and managing payments for Our services.||Contact details (name, address, postcode, phone number), financial details (credit and debit card details etc), delivery address.||Contract|
|Personalising and tailoring Our services for you.||Name, email address and other preferences.||Consent|
|Supplying you with information by email that you have opted-in-to.||Name, email address, browsing and purchase history, date of consent.||Consent|
|Push notifications via our websites and Apps to offer goods and services that may be relevant to you. These can be configured in the settings of your device or browser.||Products purchased, viewed, or placed in basket, name, device ID or IP address; language used to navigate and version of your use (country); information on the device and browser you use; date and time when you provided consent to receiving web push notifications; date of creation of the account; date of last visit to our site.||Consent|
|When you have signed up to take part in our market research programmes.||Name, email address and dependent upon the type of research, other relevant information, for example age or place of domicile may also be collected.||Consent|
|When we have a service message we need to send you via email confirming your order or returns or informing you of any changes that might affect your order, our service to you or changes to terms and conditions||Name and email address.||Legitimate Interest|
|When you make a purchase on any of our websites, we will use some of your personal data to carry out anti-fraud activities: we have a legitimate interest in carrying out this activity to prevent and prosecute any fraudulent activity.||Name, billing and shipping address, email address, phone number, payment information, previous order history.||Legitimate Interest|
|When you use our live chat facility to message and talk to our Customer Care team we have a legitimate interest to ensure we handle and manage any query you have regarding the products and services we provide.||Your name, the pages you have viewed and items in your Shopping Bag and any other contact details you might provide to us during the course of the conversation.||Legitimate Interest|
|We may use your data to establish or exercise our legal rights or to defend against any legal claims.||Identification data and other personal data that may be relevant to the specific legal claim.||Legitimate Interest|
|When you make a purchase on our websites and Apps, we are required to process your personal data to meet our legal obligations in accordance with the tax provisions and other statutory rules which apply.||Contact details and details of your financial transaction with us.||Legal Obligation|
|When we process your information in response to you exercising your data subject rights.||Name, contact information, purchase history, other information you have specifically requested.||Legal Obligation|
- How Long Will You Keep My Personal Data?
We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Your personal data will therefore be kept in accordance with our Retention Policy:
- How and Where Do You Store or Transfer My Personal Data?
We will only store your personal data in the UK. This means that it will be fully protected under the Data Protection Legislation.
The security of your personal data is essential to Us, and to protect your data, we take a number of important measures, including the following:
- limiting access to your personal data to those employees, agents, contractors, and other third parties with a legitimate need to know and ensuring that they are subject to duties of confidentiality;
- procedures for dealing with data breaches (the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, your personal data) including notifying you and/or the Information Commissioner’s Office where we are legally required to do so.
Now the UK is no longer part of the European Union we rely on standard contractual clauses with third party processors who are providing a service that requires personal data to be transferred from the EU into the UK, alongside any supplementary measures that are deemed necessary on a case-by-case basis.
Some of the third parties listed in section 10 ‘Do you share my personal data?’ may be located in countries outside the European Union that offer an adequate level of data protection, as established by specific decisions of the European Commission.
The lawful transfer mechanism of your personal data to countries that do not belong to the European Union and that have not been assessed as offering adequate levels of protection will be performed only:
- after Standard Contractual Clauses have been put in place alongside any supplementary measures that are deemed necessary on a case-by-case basis;
- if the transfer is necessary for the purchase of goods offered on our website or for registration on the website or use of services on the website;
- for the management of your requests.
- Do You Share My Personal Data?
Your personal data will be processed by the internal staff of E-Learning Plus who have been specifically trained and authorised for this processing. In carrying out the processing for distribution of our products and managing our supply chain.
Your personal data will also be transmitted to third parties that we use to provide our services; these parties have been rigorously assessed for the way in which they manage personal data and may only use your data for the exact purposes that we specify in the contract with them.
The third parties in question belong to the following categories:
- Companies such as payment service providers that help us to process your order.
- Companies that help us to deliver your purchases such as couriers and parcel delivery companies who deliver your goods and act as Data Controllers for the duration of the delivery process.
- Professional service providers, such as email delivery suppliers, IT software providers, marketing and research agencies, analytics companies and website hosts who help us to run our business,
- Credit reference agencies, law enforcement and fraud prevention agencies, so we can help tackle fraud.
- Governmental bodies and regulators to comply with our legal obligations.
Aggregated data that does not identify individuals is shared with internal teams, relevant service providers and brand partners for business planning purposes.
If any of your personal data is shared with a third party, as described above, we will take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights, Our obligations, and the third party’s obligations under the law, as described above in Part 9.
If any personal data is transferred outside of the UK, we will take suitable steps in order to ensure that your personal data is treated just as safely and securely as it would be within the UK and under the Data Protection Legislation, as explained above in Part 9.
In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.
- How Can I Control My Personal Data?
- In addition to your rights under the Data Protection Legislation, set out in Part 5, when you submit personal data via Our Site, you may be given options to restrict Our use of your personal data. In particular, we aim to give you strong controls on Our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails and at the point of providing your details).
- You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.
- Can I Withhold Information?
You may access certain areas of Our Site without providing any personal data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- How Can I Access My Personal Data?
If you want to know what personal data we have about you, you can ask Us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.
All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 14.
There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover Our administrative costs in responding.
We will respond to your subject access request within one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of Our progress.
- How Do I Contact You?
To contact Us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details (for the attention of Terry Simmons:
Email address: email@example.com
Telephone number: 0161 669 4418
Postal Address: Ground Floor, 30 Victoria Avenue, Harrogate HG1 5PR.
We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change Our business in a way that affects personal data protection.