Working with Glassolutions, Saint Gobain
eLearning module, videos
Glassolutions is the UK’s leading provider of glass and glazing solutions to the architectural, construction, building maintenance, door and window and insurance repair sectors.
OBJECTIVES
Vitrio from Glassolutions is a premium priced glass technology used for splashback guards within homes. The cost of poor measurement and installation led to fixing problems and the cost of breakages was considerable.
APPROACH
We created a variety of videos, interactive PDFs and an elearning module to specify precisely the processes to follow for both measurement for glass manufacture and for successful installation post manufacture.
- Online training modules for installers
- Helped identify how to tackle measurement and installation
- Filmed videos show the critical process points
- Knowledge checks helped ensure the right equipment and PPE was in place to ensure safety on the job
OUTCOMES
- Reduced waste (and costs) due to poor measurement. As a glass product, if measurement is wrong there is nothing that can be done to fix this post manufacture!
- Reduced problems on installation as the product matched the walls and outlet points exactly
- Increased satisfaction levels with customers, with improved delivery and installation times
