Working with Homes for Haringey
Customer Service Course, Workbook & Worksheets
Homes for Haringey manages more than 20,000 council-owned homes in the borough, with responsibilities including housing repairs, leaseholder services and housing management.
OBJECTIVES
Homes for Haringey needed to upskill a large number of their employees in order to significantly improve the area of customer service. But with restrictions in place around physical classroom delivery, they needed a solution that could be used for remote delivery to a large numbers of learners.
APPROACH
In tandem with First Impression Training who typically deliver face to face training around Customer Service, we created an in-depth, device friendly elearning course with supporting workbooks, digital resources and coaching resources for a true blended delivery.
- 12 in depth modules delivered a highly detailed customer service programme that works across multiple devices
- Digital Workbooks and downloadable worksheets accessed directly from within the course
- Reflective exercises, video, audio, external links, interactive components & knowledge checks used throughout the course
- Provides 80 hours of CPD accreditation
OUTCOMES
- Fully blended approach has improved the scale and effectiveness of the programme
- Digital format makes remote rollout simple and efficient
